Customer Service… is Marketing

One of my aims with Hole Sale Golf is to maintain integrity.

No matter how large it grows or how many shops it has in the future.

For me, customer service has always been a huge part of every company I have worked for in the past. I’ve just never had any returns on invested time. Merely a great feeling of doing the right thing.

I’ve said before that my aim with every person is not to squeeze profit from you, but to compel you to tell your friends.

It’s working so far and I’ll never leave this path of thought.

LESSONS

With golf lessons, I don’t want to book 10 golf lessons and work on the same thing every week, I don’t have the time nor the patience.

Where are you now? Where do you want to be? How do we get you there?

Let’s look at your golfing targets and map out how you are going to get there with every bit of golfing knowledge in my artillery.

I want to give you the tools to better your golf and be there when you need hands on guidance and technical input from golf coaching.

If I can fix you in 1 or 2 golf lessons to a point where you can drive yourself to what you want to achieve, I’m happy.

Tell 10 friends and I’ll get the rest of the business and traffic that way.

Let’s get it done and bring your scores down.

GOLF CLUBS

When looking at new clubs, new shafts, distance gapping, MOT & Services everything I do, I genuinely want you to play better and enjoy golf more.

Clubs and Shafts, 30 Day Promise – Any changes* or adjustments to the clubs free of charge within 30 days.

*I can’t swap purchased heads for new heads, I can swap purchased shafts for new shafts based on feedback to better your flight. Upcharges and downcharges may apply.

SHAFTING

Another example with a few customers, is a change in Iron shafts. I’ve changed the 7 iron on the existing clubs to trial a specific shaft. Using that to establish if the whole set is worth doing.

No charges until we get it right. If it goes back to standard/original, so be it. But there’s no charge for trying this out.

More often than not, I can get a club back to it’s original state and am happy to do so. This is why I give the guarantees I do and trust what I’m doing in the first place.

I’m only here to shaft your golf clubs, I’m not here to shaft you.

Tell your friends and enjoy the journey with Hole Sale Golf.

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